Roy Swonger has over three decades of experience in commercial software development. His career at Oracle has included work on software development process and quality improvement as well as a progression of management roles in technical documentation, software development tools, and core database technologies. Roy has managed the Database Upgrade, Patching & Utilities group in the Server Technologies division for more than 15 years. In this capacity he is responsible for the development and product management of database features such as the Database Upgrade, datapatch, Data Pump, SQL*Loader, External Tables, and Transportable Tablespaces. In addition, Roy runs the global Upgrade Program for the database, coordinating worldwide efforts to make database upgrades faster, easier, and less risky for customers. Roy holds a Bachelor of Science in Computer Science from Rensselaer Polytechnic Institute, and a Master of Software Engineering from Carnegie Mellon University.